Sophos home premium review update#

I am extremely disappointed because we have invested over $50,000 in Sophos equipment for our environment. Instead of enjoying my vacation on the beach, I spent half of my time obtaining log files and remotely accessing our systems due to their faulty update. Throughout this ordeal, I received constant calls from the office despite being in a time zone that was 13 hours ahead. The language barrier made it extremely difficult to understand the support personnel, and I was frustrated to the point where I almost threw my phone. It took nearly two weeks for them to identify the items that needed to be whitelisted to resolve the issue. Consequently, no one in our office was able to work for two days while we attempted to troubleshoot the problem and obtain the necessary log files from support. This issue caused Sophos endpoint to consume 100% of CPU and memory, resulting in computers overheating and damaging themselves.

Sophos home premium review update#

Unfortunately, while I was on that vacation, an update was released that caused a problem with another program. During the past six years, I have only taken one vacation.

I would suggest that they consider shifting their support operations to the Philippines. Their customer support is located in a region, possibly India, where English proficiency is not very high.